Pending order verification and payment approval, all orders placed with standard shipping will ship within 1-2 business days from the day your order is placed. You will receive a shipping confirmation email with a tracking number once your order has shipped.
We want you to be delighted with your purchase.
We accept returns of full-size products purchased at juaraskincare.com within 30 days of receipt of your purchase for a full refund less shipping charges to your original form of payment.
This year, we have extended the return window for holiday shoppers: Return gifts or purchases by January 16, 2023, for a full refund less the cost of shipping.
To initiate a return, simply call 212-228-9601 or send an email to email@example.com to initiate the return process.
Only products purchased on our website may be returned for a refund or exchange. We cannot accept items purchased from another retail store location for an exchange or refund. We also cannot accept empty jars/ bottles or nearly empty jars/ bottles for refund or exchange.
If you redeemed a free gift-with-purchase promotional item with your order, please understand that this item will need to be returned along with the other returned products.
JUARA products are all made in the USA in facilities that specialize in manufacturing natural, premium cosmetics. Our ingredient research is done in Indonesia, as well as in the US. However the inspiration and traditional uses of the key, powerful botanicals used in our JUARA products all come from the grand country of Indonesia, home of Bali, capital city Jakarta, and thousands of other tropical islands.