FREQUENTLY ASKED QUESTIONS

Shipping, Delivery and Returns

JUARA ships within the USA (including Alaska & Hawaii) and Canada. Orders shipped to Canada will be subject to higher shipping charges, import taxes and other associated charges.  Please be aware that shipping charges do not include international customs or duties. All applicable taxes and duties will be paid by the customer and are due to the carrier.

For orders to Singapore or Indonesia, we suggest our partner sites: Singapore: www.juaraskincare.com.sg and for Indonesia visit: www.juarabeauty.com.

Yes! JUARA ships to Military & Diplomat addresses around the world at no extra cost. 

JUARA offers customers a flat rate of $7.95 Standard Ground Shipping & handling 

Orders require 1-2 business days to process before being shipped from our warehouses in Texas & Kentucky via Standard Ground Shipping (5-10 business days), unless an expedited shipping method is selected at checkout.  Expect longer delivery times to Alaska, Hawaii & Canada.

JUARA ships to the US & Canada 

Yes. Singapore & Indonesia.

For orders to Singapore or Indonesia, we suggest our partner sites: Singapore: www.juaraskincare.com.sg and for Indonesia visit: www.juarabeauty.com.

We hope with every purchase that you are fully satisfied with your chosen products.  However, we understand that sometimes, you realize an item is not right for you. We accept returns of full-size products purchased for all orders at juaraskincare.com within 30 days of receipt of your purchase for a full refund less shipping charges to your original form of payment.

Only products purchased on juaraskincare.com may be returned for a refund or exchange. We cannot accept items purchased from another retail store location for an exchange or refund. We also cannot accept empty jars/ bottles or nearly empty jars/ bottles for refund or exchange.
If you redeemed a free gift-with-purchase promotional item with your order, please understand that this item will need to be returned along with the other returned products.

STEPS TO RETURN PRODUCT(S)

1) Connect with our Customer Service TeamMonday – Friday 10am – 6pm EST at support@juaraskincare.com, to receive a Return Code.  It is important that you contact our Customer Service Team before you send in a return, as returns cannot be processed without a valid Return Code.

2)  Provide Original Purchase Information
Please provide our Customer Service Team with the following information:
Order or Invoice # of original purchase
Full first name and last name as appeared on the original purchase
Email address and phone number
Product(s) being returned
Reason for return
Our Customer Service Team will get back to you with an RMA #.

3)  Pack and Return
Please pack the products safely to avoid damages in transit and include a copy of your invoice and Return Code with your package to the following address.  Please also include the Return Code in the “Attn.” line of the address.

JUARA
Attn:  Returns/ Return

JUARA Returns
175 Varick Street
New York, NY NY 10014

Use a trackable and/or insured shipping method as we cannot be responsible for lost return shipments. Returns will be processed within 5 business days of receipt and a full refund minus the shipping & handling charges of the original purchase will be issued to the original form of payment.

Product Questions

JUARA products contain natural, botanical actives, therefore, we recommend using within 6-9 months after opening. JUARA Cartons & Bottles are marked with a jar containing 9M or 6M depending on the product. Storing JUARA products in a cool environment also helps maintain shelf life, though we recommend, as with natural things, that you use it as soon as you get it!

JUARA works hard to keep phthalates out of our products. Another tip if you’re worried about phthalates, food is the main source of phthalates, especially fatty foods such as butter, milk, and meat. And get rid of those PVC shower curtains!

Our products are gluten free, but we cannot certify that everything is processed in facilities completely free of gluten. Side note, someone please make tasty gluten free bread that doesn’t fall apart!

JUARA believes in nature meeting science, and having respect for the environment. We’re vegetarian, with a belief that natural is great, and science sometimes makes things better. That being said, we respect the world we live in, so we try to stay as wholesome, clean, and close to the earth as possible, without giving up on innovation and the elegance of our products.

JUARA believes that healthy, hydrated skin can take better care of itself. So we keep drying sulfates out of all of our cleansing products – face and body! If you think it’s important enough for your face to stay soft and supple, it’s definitely important enough for the rest of your body. Let’s keep our largest organ strong and hydrated!

JUARA spends time looking for the right active ingredients and making sure they work, and there’s enough to work. Our botanical ingredients are inspired by the beauty secrets of Bali – originating in natural healing, and confirmed by science. Our plant-based actives are proven to keep skin hydrated and healthy, so that skin can keep itself healthy and youthful. It’s the concept of, “you don’t feed a woman vegetables, you teach her how to plant a garden and grow her own vegetables!”

JUARA products are all made in the USA in facilities that specialize in manufacturing natural, premium cosmetics. Our ingredient research is done in Indonesia, as well as in the US. However the inspiration and traditional uses of the key, powerful botanicals used in our JUARA products all come from the grand country of Indonesia, home of Bali, capital city Jakarta, and thousands of other tropical islands.

All of our products, body and face, are dermatologist tested! We think body skin is just as important as face skin, so we tested everything so that you don’t have to worry! Of course, if you have a specific allergy, skip it, test it on a small piece of skin, or ask us first.

Yes, currently our Radiance Vitality Oil. Radiance Enzyme Scrub, and Clove Flower & Turmeric Anti-Aging Serum are all tested on at least 30 people (not animals!) for 4 weeks, with astounding results. People loved them and saw improvements, which makes us proud that we make products that we love and can share with all of you. The rest of our products have received rave reviews, and we plan to test them soon!

All our products are 100% Vegetarian, free of parabens, mineral oil, phthalates, artificial colorants, and is also certified by www.safecosmetics.org. We are also PETA certified as cruelty free, which means not only do we not test on animals, but we ensure that none of our ingredient nor packaging suppliers do too.

Safety, efficacy, and a wonderful experience using JUARA is our goal! All JUARA products are dermatologist tested. Our products are all phthalate, sulfate, artificial colorants, mineral oil, harsh ingredient, and paraben free. We use ingredients that are NPA, Cosmos or Ecocert certified. Currently our Java Plum & Avocado Nourishing Mask and Tamarind Tea Hydrating Toner are EWG verified, and more in progress. Stay tuned!

Account

It is important to set up your JUARA account so you receive the appropriate discounts and rewards! With a JUARA account, you can also view your order history & tracking information.

To create an account, find the profile/login icon on the top right corner of the juaraskincare.com homepage. Then under the login details there is an option to create an account. Fill in the details and you're all set! 

Other Questions

Nutrition is the most important part of keeping your skin and yourself healthy. If you took a look at our fridge, you’d find fresh fruits and vegetables like blueberries, strawberries, avocado, spinach, kale, and sweet potatoes. Besides stocking up on antioxidants and vitamins in your fruits and veggies, add in beans, walnuts, chia seeds, and pumpkin seeds which are great for naturally youthful glowing skin.

JUARA does not test on animals…we love them too much to test on them. We’re certified with PETA and Leaping Bunny. We believe in using ingredients that are recognized as safe, and then we test on humans (after dermatologist testing!)

Our line is based on the Indonesian JAMU tradition – which is an ancient herbal medicinal tradition we have had for hundreds of years where we use specific natural ingredients to treat specific skin and health issues. And then when we choose our ingredients, we test them to make sure that Western science also shows its effectiveness – so we combine the best of the East and best of the West. We don’t base our natural ingredients only on fragrance or trend, but on an authentic herbal history that has been in Indonesia’s heritage for centuries – and then use Western science to prove it works. Because Indonesia is also such a great spa destination, we want to make products that are not only effective, but feel great – so if you can’t come to Bali or the spa, we bring it to you!

We have several products good for fine lines and dry skin. For maintenance, our Tamarind Tea Hydrating Toner (more like a light serum you can use anytime of day, over/under makeup) contains hyaluronic acid, a natural ingredient we produce but lose over time which helps bind water to skin, as well as Tamarind Seed extract which also fights dehydration at all times. Follow or use a serum instead after – our Clove Flower & Turmeric Anti-Aging Serum specifically formulated to firm and brighten skin, and reduce appearance of fine lines and wrinkles. You’ll feel a firming effect immediately. And then I love our moisturizer, the Sweet Black Tea & Rice Facial Moisturizer which contains Kombucha, a patented fermented sweet black tea which has been proven to firm skin and reduce appearance of lines and wrinkles. For the eye area, we have a Miracle Tea Complete Eye Crème that is a concentrated, fragrance free version similar to the moisturizer formulated for the sensitive eye area – can be used night/day.

We recommend these 3 products: Our Rose & Willowbark Blemish-Free Mask 3 times a week and also as a spot-treatment. Our Tamarind Tea Hydrating Toner (oil-free) and our Sweet Black Tea & Ginger Mattefying Moisturizer. The Tamarind Tea Hydrating Toner is AMAZING for acne. We have heard so much feedback from people that said how it has helped their acne, even though the name of the product does not suggest it, and excellent oil-free and alcohol-free hydration for any skin type, actually. Plus, no cotton ball needed!

JUARA uses airless pumps, which means it takes multiple pumps to push the air out and the product up. We specifically use these types of pumps to preserve the product. So you will not find a tube that goes into the product like traditional pumps. Please find the small hole at the bottom of the tube and insert a paper clip to push the platform (inside the bottle) up while pumping. This should get it going and it’s common with airless pumps. Please see the video from our founder, Metta with directions.

https://youtu.be/7VnQ5bnFj4Q

Yes, JUARA products in general are safe for use by pregnant or nursing mothers. The only exception one might consider is the Rose Willowbark Purifying Mask which has Willowbark Extract containing natural salicylic acid. Some women prefer to avoid salicylic acid during pregnancy. There are no known ingredients in JUARA products that would affect a nursing mother. Please check with your physician about usage.

JUARA is a community where individuals are empowered to champion their destiny through life changing products, personal growth and financial rewards. Join us as a JUARA Guide if you want to enjoy JUARA products at a value, or if you are a wellness influencer seeking a unique story, an individual looking for a fun side-hustle, or an entrepreneur committed to gaining independence and financial freedom, come join our journey. We’re here to help you reach your destination.

*Must be 18 or over 

 https://www.juaraskincare.com/be-a-juara-guide

Contact Us

Please reach out to our customer service agents if you have any further questions via support@juaraskincare.com Monday - Friday 9am-5pm (CST) We are happy to help! 

We are always looking for motivated individuals to add to the JUARA team! Please feel free to submit your resume and we are happy to review.