JUARA offers a flat rate of $7.95 Standard Ground Shipping & Handling to customers in the USA (including Alaska & Hawaii).
Orders require 2-4 business days to process before being shipped from our warehouse in Texas via Standard Ground Shipping (3-5 business days) unless an expedited shipping method is selected at checkout. Expect longer delivery times to Alaska & Hawaii.
We hope with every purchase that you are fully satisfied with your chosen products. However, we understand that sometimes, you realize an item is not right for you. We accept returns of full-size products purchased for all domestic orders at juaraskincare.com within 30 days of receipt of your purchase for a full refund less shipping charges to your original form of payment.
2023 HOLIDAYS - RETURN DEADLINE EXTENDED
This year, we have extended the return window for holiday shoppers: Return gifts or purchases by January 16, 2024, for a full refund less the cost of shipping.
Only products purchased on our website may be returned for a refund or exchange. We cannot accept items purchased from another retail store location for an exchange or refund. We also cannot accept empty jars/ bottles or nearly empty jars/ bottles for refund or exchange.
If you redeemed a free gift-with-purchase promotional item with your order, please understand that this item will need to be returned along with the other returned products.
STEPS TO RETURN PRODUCT(S)
1) Connect with our Customer Service Team
Our team is available Monday – Friday, 10am – 5pm EST. Either call us at 212-228-9601 or send an email to email@example.com to receive a Return Code. It is important that you contact our Customer Service Team before you send in a return as returns cannot be processed without a valid Return Code.
2) Provide Original Purchase Information
Please provide our Customer Service Team with the following information, whether by phone or by e-mail:
Order or Invoice # of original purchaseFull first name and last name as appeared on the original purchaseEmail address and phone numberProduct(s) being returnedReason for return
Our Customer Service Team will get back to you with a Return Code.
3) Pack and Return
Please pack the products safely to avoid damages in transit and mail to the address below. Please also include the Return Code in the “ATTN:” line of the address.
Be sure to include a copy of your invoice and Return Code with your package.
ATTN: (Insert your Return Code here)
6370 US Highway 59 N #A/B
Lufkin, TX 75901
Please use a trackable and/or insured shipping method as we cannot be responsible for lost return shipments. Returns will be processed within 5 business days of receipt and a full refund minus the shipping & handling charges of the original purchase will be issued to the original form of payment.