SHIPPING AND RETURNS

ORDERING & SHIPPING

JUARA offers a flat rate of $7.95 Standard Ground Shipping & Handling to customers in the USA, (including Alaska & Hawaii) and Canada.  

Orders require 1-2 business days to process before being shipped from our warehouses in Texas & Kentucky via Standard Ground Shipping (5-10 business days), unless an expedited shipping method is selected at checkout.  Expect longer delivery times to Alaska, Hawaii & Canada.

International Orders

We ship orders within the USA (including Alaska & Hawaii) and Canada only. Orders shipped to Canada will be subject to import taxes and other associated charges.  Please be aware that shipping charges do not include international customs or duties. All applicable taxes and duties will be paid by the customer and are due to the carrier.

For orders to all other countries, we suggest our partner sites for Asia: Singapore: www.juaraskincare.com.sg, and for Indonesia orders, visit: www.juarabeauty.com.

RETURN POLICY

We hope with every purchase that you are fully satisfied with your chosen products.  However, we understand that sometimes, you realize an item is not right for you. We accept returns of full-size products purchased for all domestic orders at juaraskincare.com within 30 days of receipt of your purchase for a full refund less shipping charges to your original form of payment.

Only products purchased on our website may be returned for a refund or exchange. We cannot accept items purchased from another retail store location for an exchange or refund. We also cannot accept empty jars/ bottles or nearly empty jars/ bottles for refund or exchange.
If you redeemed a free gift-with-purchase promotional item with your order, please understand that this item will need to be returned along with the other returned products.

STEPS TO RETURN PRODUCT(S)

1) Connect with our Customer Service Team
Monday – Friday 10am – 6pm EST at support@juaraskincare.com, to receive a Return Code.  It is important that you contact our Customer Service Team before you send in a return, as returns cannot be processed without a valid Return Code.

2)  Provide Original Purchase Information
Please provide our Customer Service Team with the following information, whether by phone or by e-mail:
Order or Invoice # of original purchase
Full first name and last name as appeared on the original purchase
Email address and phone number
Product(s) being returned
Reason for return
Our Customer Service Team will get back to you with an RMA #.

3)  Pack and Return
Please pack the products safely to avoid damages in transit and include a copy of your invoice and Return Code with your package to the following address.  Please also include the Return Code in the “Attn.” line of the address.

JUARA
Attn:  Returns/ Return

JUARA Returns
175 Varick Street
New York, NY NY 10014

Use a trackable and/or insured shipping method as we cannot be responsible for lost return shipments. Returns will be processed within 5 business days of receipt and a full refund minus the shipping & handling charges of the original purchase will be issued to the original form of payment.